Service

Frequently asked questions.

Everything about freshness, shipping and ordering.


How do you ship?

We ship with DHL: orders are dispatched within 24 hours on working days, and delivery usually takes 1–3 working days.

How can I pay?

By card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Klarna, EPS, PayPal or bank transfer.

What is in your baklava?

First-grade Boz pistachios from Antep, clarified butter (sade yağ), pure sugar and 40 paper-thin layers of yufka – no glucose, no additives, no preservatives. Made fresh every day in our own kitchen. Our baklava contains, among others, gluten (wheat), egg, milk (clarified butter) and tree nuts (pistachios or walnuts). We cannot rule out traces of other allergens – if you have an allergy, please ask us before ordering.

How long does baklava keep, and how should I store it?

Baklava without kaymak keeps at room temperature for about 30 days in winter and about 15 days in summer. Keep it well closed and out of the sun. Varieties with kaymak (clotted cream) should be kept in the fridge and are best enjoyed the same or the next day.

Can I pick up in the shop?

You’ll find us in four shops in Berlin: Kottbusser Damm 32 (Kreuzberg, flagship), Müllerstraße 31 (Wedding), Hauptstraße 12 (Schöneberg) and soon at Kottbusser Damm 29–30. We ship online orders with DHL. If you would rather pick up, simply call your nearest shop – or drop by.